Complaints and contact procedure

LEGAL_PACKAGE_COMPLETE=YES · EXTERNAL_LEGAL_REVIEW=PENDING

PMGI PROJECT MANAGEMENT SERVICES L.L.C (One Person LLC) · Dubai, UAE · Commercial Licence No. 1471379 · info@pmgi.ae

Version: AITS_LEGAL_PACKAGE_20261002_V9_1_COMPLAINTS
Published: 2026-10-02 UTC
Registration CLOSED · PAPER-only demonstration; owner actual observations separate.

Status and operator

PMGI PROJECT MANAGEMENT SERVICES L.L.C (One Person LLC), Dubai, UAE; licensed spelling P M G I PROJECT MANAGEMENT SERVICES L.L.C; Commercial License 1471379; licensed address Office C1802-51, Business Bay, Dubai, UAE. Support, complaints and privacy: info@pmgi.ae, owner-confirmed monitored. Preparation is complete for final review; EXTERNAL_LEGAL_REVIEW=PENDING; owner-authorized technical publication does not assert professional approval. A commercial licence is not evidence of financial-services authorization. No regulated status, investor protection scheme, insurance, custody licence or regulatory endorsement is claimed.

Deletion and request handling procedure

Responsible operational role: PMGI service operator; accountable privacy/complaints role: PMGI management through info@pmgi.ae. Record a minimal case reference, received time, request type and due-date assessment. Verify control through the authenticated account or existing verified email; never ask for password, recovery token or unnecessary identity documents. Confirm scope and applicable legal deadline, search tenant-specific profile, ledger, consent, auth, audit, mail/log and backup references; produce an export or proposed deletion inventory for review. Disable access and revoke sessions/tokens on verified closure through existing authorized operations. Review legal holds, approve the exact inventory, execute only under separately approved policy, retain minimal completion/tombstone evidence and reconcile backups on restore. Prevent cross-tenant exports. Proposed service targets: acknowledge within 5 business days and assess/escalate within 10 business days; these internal proposed targets never override a shorter applicable statutory deadline. Counsel must confirm applicable deadlines and supervisory authority before onboarding.

Incident, complaints and continuity runbook

Report suspected account compromise or a service complaint to info@pmgi.ae without secrets. The operator records scope and time, preserves minimal access-controlled evidence, contains access using existing session revocation/account restriction, investigates affected tenant boundaries, and escalates to PMGI management and qualified counsel for any notification duties and deadlines. Never suppress required reporting or promise an unverified resolution date. Complaints are reviewed by management, with outcome and escalation options recorded; unresolved legal complaints require the competent jurisdiction/authority to be established by counsel. Rollback restores verified application code; do not overwrite newer runtime records with a stale database. Restore private data only under a specific recovery procedure with integrity and tenant checks. Protected off-device real-client recovery and named key custody remain prerequisites for opening.

Change history and integrity

Content SHA-256: 3d330584463f19e9eaf69a09aa6446814b203a99b7043f83c3bfd40504a6153a

Publication does not represent legal or regulatory approval, financial-services authorization or acceptance of new terms. No registration or execution gate is opened.